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Refund Policy

A legal disclaimer

1. Overview

At ICE SKATE TECH, customer satisfaction is our top priority. We are committed to complying with the Australian Consumer Law (ACL), which ensures that you are entitled to a refund, replacement, or repair if goods, services, or digital products are faulty, not fit for purpose, or do not match their description. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges are processed.

2. Eligibility for Returns

You may be eligible for a return or refund under the following circumstances:

  • The item (goods or digital products) is faulty, damaged, or defective.

  • The item or service does not match the description or is not fit for the intended purpose.

  • The item was incorrectly shipped (e.g., wrong product), or the service was not provided as agreed.

To be eligible for a return or refund, the following conditions apply:

  • For goods, the item must be unused and in the same condition that you received it, unless it is faulty or damaged.

  • For services, the return request must be initiated within days of the agreed service delivery date.

  • Proof of purchase (e.g., order number, receipt) must be provided.

3. Exclusions

Returns and refunds may not be accepted for:

  • Change of mind (unless otherwise stated by our goodwill policy).

  • Clearance, sale, or final-sale items (unless they are faulty or damaged).

  • Services where the agreed terms have been met in full.

  • Digital products that have been accessed or downloaded, unless they are faulty or not as described.

4. Process for Returns

4.1 Goods and Digital Products

To initiate a return for goods or digital products:

  1. Contact us at info@iceskatetech.com.au to notify us of the issue.

  2. Provide details of your order, the issue with the product, and supporting evidence such as photographs, if applicable.

  3. Once approved, we will provide return instructions, including the return address for physical goods.

4.2 Services

To request a refund for a service:

  1. Contact us at info@iceskatetech.com.au within 14 days of the agreed service delivery date.

  2. Provide details of your order, the scope of the service, and the specific issue with the service delivery.

  3. Once reviewed and approved, we will arrange a remedy (refund, re-performance, or alternative solution) in line with Australian Consumer Law.

For physical goods deemed faulty, damaged, or incorrectly supplied, return shipping costs will be covered by [Your Business Name]. For other returns, the customer is responsible for return shipping costs.

5. Refunds

Once we have received and inspected your returned item, or reviewed your service issue, we will notify you of the outcome. If approved:

  • For goods and digital products: A refund will be processed to your original payment method (e.g., credit card, PayPal, etc.).

  • For services: Refunds or remedies will be applied based on the scope and nature of the service issue.

  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

We reserve the right to deny refunds for items or services that do not meet our eligibility criteria.

6. Exchanges

We will gladly replace items if they are defective, damaged, or incorrectly supplied. If you need an exchange, please contact us with the details of your request.

7. Australian Consumer Law (ACL)

This Return Policy operates in addition to your rights under the Australian Consumer Law. If goods or services are faulty, not fit for purpose, or not delivered as agreed, you are entitled to a remedy. For more information about your consumer rights, visit the official ACCC website at https://www.accc.gov.au.

8. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please contact us:

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