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Customer
Policy

Customer Policy

1. Order Confirmation

By completing your purchase, you confirm that:

  • All information provided during checkout is accurate and up-to-date.

  • You agree to our Terms and Conditions and Privacy Policy, which are available for review on our website.

2. Payment Terms

  • All prices displayed are in AUD and include GST unless specified otherwise.

  • Payment must be made using one of the approved payment methods listed during checkout.

  • Orders will not be processed until payment is successfully received.

3. Shipping, Delivery, and Service Fulfillment

3.1 Physical Goods

  • Physical goods are dispatched within the stated timeframe during checkout.

  • Shipping times vary based on your location and product availability.

3.2 Digital Products

  • Digital products are delivered electronically immediately upon payment confirmation.

  • Download links or access instructions will be provided via email.

3.3 Services

  • By purchasing our services, you agree to provide all necessary information required to fulfill the service.

  • Service delivery timelines and scope are subject to the agreed terms outlined at the time of purchase.

  • In the event that a service cannot be delivered as agreed, remedies such as refunds or re-performance will be provided in line with our Return Policy.

4. Returns and Refunds

  • Returns and refunds are subject to our Return Policy, which outlines eligibility criteria and the process for resolving issues.

  • Refunds for goods will only be issued to the original payment method used during checkout.

  • Refunds for services may apply if the service is not delivered in line with the agreed terms.

5. Customer Responsibilities

As a customer, you are responsible for:

  • Providing accurate shipping and contact details during checkout.

  • Ensuring your device meets the necessary system requirements for digital products.

  • Reviewing product descriptions and service scopes before completing your purchase.

  • Providing any required information for services in a timely manner to ensure fulfillment.

6. Contact and Support

If you encounter any issues or have questions about your purchase, please contact us at:

Our support team is here to assist you within 1-2 business days.

7. Acknowledgment

By proceeding to checkout, you acknowledge and accept the policies outlined above.

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